All appointments can be made by telephone, in person at the desk or on the internet (ask reception for details). We begin taking appointments at 08:30am. Due to the large number of patients under our practice the phone lines can be very busy.
There are three types of doctor’s appointments you may book:
SAME DAY APPOINTMENTS. These appointments are for people who are ill that day and should not be used for the management of long term complaints. About 40% of the day’s appointments are allocated to these.
ADVANCED BOOKINGS. These can usually be booked around a week in advance. These appointments are for medication reviews, management of chronic disease, the review of routine test results and other things that do not need to be dealt with at short notice.
URGENT/ EMERGENCY APPOINTMENTS. These are available when all routine appointments for the day are booked up. They are for MEDICAL EMERGENCIES ONLY. The receptionist will pass your details to the doctor and the doctor will decide whether to see you, have a telephone consultation with you, prescribe you medicine or give advice. Please note: the receptionist is instructed to ask the reason for the emergency so your symptoms can be assessed accordingly. It may be we can direct you towards a different service which may be able to help quicker (i.e. A&E). The reception staff are NOT responsible for deciding who is seen. This is the doctor’s decision.
If you cannot keep your appointment, we politely ask you cancel well in advance so another patient can take advantage of it. Patients who frequently do not cancel appointments can be removed from the practice list and advised to find another GP surgery.
Please note: you have the right to request a particular practitioner (GP) here at the surgery. You may be offered an appointment with an alternate regular GP / locum GP if he/she is unavailable.
One Problem Per Appointment Please
Below are the reasons Doctors can only focus on one problem per consultation:
- Too many problems distract the doctor
- Doctor may be more likely to rush
- Ten minutes is not long at all
- Other patients will be waiting
- Doctor needs to focus to detect serious disease early
- Doctors need time to write up notes
- A limited resource should be used with care
- Serious illness may be missed
If you are confronted by a serious problem such as difficulty breathing, severe chest pain, severe bleeding etc, call an ambulance immediately (Tel: 999) before calling the surgery for extra help.