You are entitled to make a comment or complaint about the service offered by this practice. This can be done by speaking, writing to or telephoning the practice manager. You can also speak to your GP or any member of staff.
The practice will deal with your concern in person or by writing to you within two working days of receiving it.
If you wish to make a complaint on behalf of a relative you will need to seek their agreement. To keep matters confidential, this will be required in writing.
The practice will look into your complaint and let you know what they find. They will also tell you what action they are going to take.
You will be told of these decisions within two weeks of making the complaint. If for any reason the investigation has taken longer, the practice will keep you up to date on the action they are taking.
If you need help or may not be satisfied with the way the practice had handled your complaint, or their reply, you may refer your complaint to the Barnsley Clinical Commissioning Group or Patient Advice Liaison Service. They can be contacted at:
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Barnsley Clinical Commissioning Group,
49/51 Gawber Road,
Barnsley
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PALS
Barnsley District General Hospital
Gawber Road,
Barnsley
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The practice is contracted to:
Barnsley Clinical Commissioning Group,
49/51 Gawber Road,
Barnsley
Tel: 01226 730000
www.barnsleyccg.nhs.uk